We have all heard this warning: “You never get a
second chance to make a good first impression.” Also,
psychologists, writers, and seminar leaders caution that
we only have from seven to seventeen seconds of interacting
with strangers before they form an opinion of us.
With this widely acknowledged pressure to “make
our case” instantly, here are my seven tips for making
your first impression strongly positive.
The greatest way to make a positive first impression is
to demonstrate immediately that the other person--not you--is
the center of action and conversation. Illustrate that
the spotlight is on you only, and you’ll miss opportunities
for friendships, jobs, love relationships, networking,
and sales. Show that you are other-centered, and first-time
acquaintances will be eager to see you again.
Recently I attended a conference. At lunch, my wife and
I sat with several people we didn’t know. While most
of our tablemates made good impressions, one man emerged
as the person we’d be sure to avoid all weekend.
He talked about himself, non-stop. Only rarely did anyone
else get a chance to speak. Unfortunately, he probably
thought he was captivating us with his life story.
I applaud this definition of a bore: “Somebody who
talks about himself so much that you don't get to talk
about yourself."
Closely related: You’ll make a superb initial impression
when you demonstrate good listening skills. Give positive
verbal cues: “Hmmm. . .interesting!” “Tell
me more, please.” “What did you do next?” Just
as actors benefit from prompts, your conversational partner
will welcome your assistance in keeping the exchange going.
Nonverbally, you show you’re a skilled listener
by maintaining steady eye contact. Remember how you respond
to the social gadabout who appears to be looking over your
shoulder for the next person he wants to corner.
Use the name of a new acquaintance frequently. “Judy,
I like that suggestion.” “Your vacation must
have been exciting, Fred.” You show that you have
paid attention from the start, catching the name during
the introduction. Equally as important, you’ll make
conversations more personal by including the listener’s
name several times.
Be careful with humor. Although a quip or two might serve
as an icebreaker, stay away from sarcastic remarks that
could backfire. Because you don’t know a stranger’s
sensitivities, prolonged joking might establish barriers
you can’t overcome, either now or later.
Follow Dr. Wayne Dyer’s advice, offered in his wonderful
book “Real Magic,” by “giving up the
need to be right.” Confrontations with somebody you’ve
just met will destroy rapport before you even start building
it. Wait until you have established credibility before
you challenge another’s statements.
Appearance counts. Several years ago, a professional colleague
offered to meet me for lunch. I decided against wearing
a suit, opting for a sport coat and tie. When he showed
up in shorts and sandals, the message he conveyed was: “Bill,
meeting you is a rather ordinary experience, and doesn’t
call for me to present a business-like appearance.” Not
surprisingly, that was the last time I met with him.
True, standards for appropriate attire have changed drastically.
Maybe the best advice I can share came from a participant
in a seminar I conducted. She said, “I don’t
dress for the job I have now, I dress for the job I want
to have.”
As a communication specialist, I have to point out that
an individual’s speaking style impacts the first
impression, maybe more than we wish. Listeners judge our
intelligence, our cultural level, our education, even our
leadership ability by the words we select--and by how we
say them.
Think of Professor Henry Higgins of "My Fair Lady," who
changed a "guttersnipe" into a lady by teaching
her to speak skillfully. While none of us occupies the
lowly level of Eliza Doolittle, we can keep her example
in mind. Rather than mumble, speak so you're easily heard.
Enunciate clearly. Alter your pitch, to avoid the dullness
of a monotone. Display animation in both voice and facial
expression. Gesture naturally, without "canning" your
movements.
Keep these seven tips in mind. They will reduce your fear
of business and social encounters with unfamiliar faces.
More positively, you’ll start enjoying poise and
success that you thought were beyond your reach.